Mainstay Hotels is committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure its protection. By using our services, you agree to the terms of this policy.
1. Information We Collect
Personal Information: We collect personal information such as name, address, phone number, email address, payment information, and identification details when you make a reservation, check-in, or use our services.
Non-Personal Information: We collect non-personal information such as browser type, IP address, and pages visited on our website to improve our services and enhance user experience.
2. How We Use Your Information
Booking and Reservations: To process and confirm your reservations, manage your stay, and provide you with related services.
Communication: To communicate with you regarding your stay, respond to inquiries, and send important updates or promotional offers.
Service Improvement: To enhance our services, conduct market research, and analyze guest preferences.
Legal Obligations: To comply with legal requirements and protect the rights and safety of our guests and staff.
3. Information Sharing and Disclosure
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our hotel, conducting business, and serving our guests, such as payment processors and IT support.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Data Security
Protection Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
5. Your Rights
Access and Correction: You have the right to access and correct your personal information held by us. You may request updates or changes by contacting us at info@mainstay-hotels.com.
Opt-Out: You have the right to opt-out of receiving marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us directly.
6. Cookies and Tracking Technologies
Cookies: Our website uses cookies and similar technologies to enhance user experience, analyze usage, and provide personalized content. You can control the use of cookies through your browser settings.
Tracking: We may use tracking technologies to collect information about your interaction with our website and services for analytical and marketing purposes.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
Mainstay Hotels reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website and indicating the date of the latest revision.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
By using our services and providing your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Thank you for trusting Mainstay Hotels with your personal information. We are committed to ensuring your privacy and providing you with exceptional service.
